Terms & Conditions

iDGen provides identity-related products and services including PVC ID Cards, RFID and Smart ID Cards, Event ID Cards, Lanyards, ID Card Accessories, and related printing and manufacturing services.

• All orders are subject to confirmation by iDGen.
• Quotations are valid for the period mentioned in the quotation. Prices may be revised after the quotation validity period.
• Any change in card type, size, quantity, material, printing method, accessories, or other specifications after quotation acceptance may result in revised pricing.

• Advance payment becomes non-refundable once the order has been confirmed and design, work, or production has commenced.
• Orders cannot normally be cancelled after design approval or once production has started.
• Any exceptional cancellation or refund request will be considered by iDGen based on the stage of the order and costs already incurred.

• Before printing, iDGen may provide a digital proof/sample for customer verification.
• Printing/production will begin only after customer approval.
• Approval may be provided through iDGen Studio, WhatsApp, email, or another agreed communication channel.

iDGen is not responsible for poor print results caused by low-resolution, unclear, damaged, incorrectly formatted, or poor-quality customer-supplied photographs, logos, artwork, or other files.

• Reprints caused by customer-approved errors may be chargeable to the customer.
• If a confirmed manufacturing or printing defect is attributable to iDGen, iDGen will review the issue and, where appropriate, arrange a replacement or other suitable resolution.

• Delivery or transportation charges will be borne by the customer unless specifically included in the quotation.
• iDGen may hold dispatch until the full payment has been received.

If a shipment is damaged during transportation, the customer should notify iDGen as soon as possible after receipt and provide clear photographs or video evidence of the package and damaged products. iDGen will review the matter and coordinate with the customer/courier as applicable.

Unless otherwise agreed in writing, editable/source design files created by iDGen remain the property of iDGen. The customer receives the final printed products according to the approved design.

• The iDGen name, logo, website content, graphics, software, designs, text, branding, and other original materials belonging to iDGen may not be copied, reproduced, modified, or commercially used without prior written permission.
• Customers remain responsible for ensuring that logos, photographs, artwork, trademarks, and other materials supplied by them may legally be used without infringing on third-party intellectual property.

• iDGen Studio may allow customers to collect, manage, review, approve, and process information required for ID card production.
• The customer is responsible for ensuring that the information and photographs submitted through iDGen Studio are accurate and that the customer has the necessary authority and permissions to provide such information.
• iDGen processes such information only for providing the agreed services, subject to the iDGen Privacy Policy.

• Data, photographs, personal information, and other content submitted by a customer through iDGen Studio remain under the customer's control and responsibility as the relevant Data Owner/Data Fiduciary, where applicable.
• iDGen acts as a service provider/processor for the agreed ID card and related services, to the extent applicable under law.

iDGen will take reasonable technical and organisational measures to protect customer information. However, no internet-based service can be guaranteed to be completely secure, and iDGen cannot guarantee that unauthorised access, cyber incidents, or other events will never occur.

iDGen aims to keep its website and online services available and functional. However, temporary interruptions may occur due to maintenance, technical problems, hosting issues, network failures, security incidents, or other circumstances beyond iDGen's reasonable control.

The website or iDGen Studio may use third-party services such as payment gateways, hosting providers, communication services, analytics services, courier services, or other technology providers. Such services may have their own terms and privacy policies.

• To the extent permitted by applicable law, iDGen will not be liable for indirect, incidental, special, or consequential losses arising from the use of the website, software, products, or services.
• Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is not permitted under applicable law.

iDGen may update these Terms & Conditions from time to time. The updated version will be published on this website with the revised “Last Updated” date.